Disruption is the New Normal

For forward-looking executives and organizations, designing and developing a workforce that will maximize the potential of the transformation companies are tackling needs to be a top priority. By working to define key strategy scenarios, understand work and skills needs, and build on the readiness and agility of organizational design, programs, and people for ongoing disruption and change, leaders can prepare now to operate effectively in the business environment of tomorrow.


5 Core Areas of Focus

As companies transform their business models and strategies to realize the opportunities of the digital revolution, they are often challenged with where to start when defining, designing, and activating their workforce for the future. On this topic, we considers five core areas of focus that organizations are tackling when it comes to preparing for the road ahead:


51% of organizations are developing a people strategy based on future strategy scenarios for the business

Executives believe the highest ROI on talent investment will come from redefining jobs to better deliver value

52% of organizations are working to identify their skills gaps – and building the workforce plan to close them (45%)

Flexible working arrangements have increased by over 10% since last year across the board

Executives rank simplifying talent processes as one of the most value-adding workforce investments

Prepare the organization to meet changing market/industry needs and stay ahead

Take advantage of technology advances to optimise the workforce and redesign jobs

Leverage talent ecosystem and reskill the workforce to meet future needs

Acknowledge changing work expectations and build thriving organization

Transform talent practices and align HRs operating rhythm with the business

Our perspective on the Workforce for The Future provides a holistic and integrated view, to help organizations of all sizes think through the transition to a future-ready environment, while ensuring that their workforce thrives throughout the transformation.


Access our points of view, delivered in collaboration with Oliver Wyman to learn more about how organizations are shaping their future of work strategy and progressing from envisioning to delivering their future workforce.

Understanding the Future of Work

Leaders across our organization are constantly thinking and shaping how companies of all sizes and industries can benefit from a new approach to the workforce for the future. Take a few moments to hear more from them.

Mercer partners with the best for helping you build your future workforce

Managing the Future Workforce


Given the anticipated scarcity of skills and the need to make workforce management an integral part of business strategy, Mercer, the leading company in HR consulting, and Oliver Wyman, a premier management consulting company, have partnered to support business leaders and HR functions with an integrated talent, digital and skills strategy approach.


Faethm is an AI SaaS platform that delivers powerful, personalized insights to companies, governments, and institutions across the world to help them understand the future impact of emerging technology on economies, industries, individual organizations, and individual jobs. Mercer has partnered with Faethm to connect clients with this data-driven perspective to better enable, plan, and deliver the technology and workforce transformation that will ensure organizations and institutions can execute effectively on designing to their future needs.


Through 2019-2020, Mercer has been selected to work in collaboration with the World Economic Forum to execute a project that will enable the creation of industry-wide playbooks for organizations world-wide in preparing for the Future of Work. This project will provide a platform for industry leaders, policy-makers and other stakeholders to proactively shape the evolving nature of work and manage workforce needs within each industry, co-developing and prioritizing strategies, methodologies and tools to reskill, upskill, source new talent and create working environments that emphasize human skills and capabilities.

Mercer and edXan online Massive Open Online Course (MOOC) platform, are partnering to help organizations better prepare their workforces for the future. With access to edX’s courses and Mercer’s expertise, employers will be able to provide quality education that is integrated with a broader people strategy.

General Assembly (GA) is a tech and digital-focused education company that develops today’s most in-demand skills for companies and individuals, using best- in-class online and in-person intensive learning platforms driven by world-class teachers. Mercer has partnered with GA to help our clients develop the right strategies to assess their people and develop their skills of tomorrow.