Transforming Benefits Management | Mercer

Transforming Benefits Management and Communications to Optimize ROI

Our Thinking / Voice on Growth /

Digital Disruption: Transforming Benefits Management and Communications to Optimize ROI
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Calendar16 January 2018

Globalization, digitization, regulation and healthcare costs are just some of the factors putting pressure on benefits decisions in growth markets. These challenges are making it more difficult than ever to develop a benefits strategy that is both consistent enough to be administered, and flexible enough to enhance the employee experience.

But it doesn’t have to be this way. HR can leverage technology to harness data and make smarter, more informed decisions — optimizing each part of the benefits process, addressing key concerns and deriving valuable results for the business. Technological advances in automation, analytics and artificial intelligence are meeting employees’ demands for a consumer-grade experience and self-service options while helping HR focus on making strategic decisions and spend less time on administrative tasks.

In this article, Josh Fisher, Growth Markets Commercial Director for Thomsons Online Benefits, shares key insights about how HR can leverage technology to achieve global benefits consistency and more. He explores how the rise of powerful technology platforms, such as Mercer Marsh Benefits’ cloud-based solution Darwin™, along with HR consulting expertise can help HR gain maximum insights and optimize benefits management.


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