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84% of employers are set to rapidly digitalize working process, including a significant expansion of remote work.


34% of CEOs aim to focus on productivity through technology and automation.


Only 4% of HR teams believe they deliver an exemplary employee experience.    



  • Offering a consumer-grade colleague experience — including digitalizing health and well-being offerings and harmonizing HR digital processes and technologies
  • Redesigning for more cost-effective, flexible work practices, distributed working and digital collaboration
  • Building a culture based on trust that sustains digital transformation objectives


A more sustainable, consumer-grade digital employee experience

As they prepare for the future of work, most organizations have already embarked on their digital transformation journeys. 

This digital journey has accelerated exponentially over the past two years as the pandemic rapidly pushed processes online and into the cloud. In response, leading employers are adding new digital platforms for everything from connecting and collaborating at work to accessing benefits and digital health solutions.

The expectations are high. Organizations must be strategic and make sustainable, consumer-grade choices precisely aligned with their business and people strategies.  Leading with a digital-forward employee value proposition not only helps companies stay agile, it also provides a better-quality employee experience overall — helping to attract and retain talent. And while many employees are digital ready, others will need support in adapting to these new technologies.

Mercer helps clients successfully navigate an entire ecosystem of technology solutions — from advisory, design, deployment and optimization to change management.

Evaluate your business needs

Technology alone does not drive change. Approach technology through a people lens, including your unique business needs and environment, and create a digital transformation for your workforce.

Create digital services strategies

Get a handle on the entire breadth of services — including Workday, Mercer Belong® and Application Management Services (AMS).

Deliver effective, engaging solutions

Efficiently deliver solutions with a user-centric approach — guaranteeing engagement and an amazing user experience. Solve issues and mine intelligence from your data with AI and machine-learning tools.

Ease administrative burdens

Leverage digital platforms and capabilities that make it easier for you to eliminate administrative burdens in daily work, and improve productivity, user experience and engagement.

Implement change management 

Mercer’s strategic change management methodology draws on six distinct dimensions of strategic change. Use them to design and implement initiatives that will ensure the success of any transformation.

Optimize technology

As business processes change, existing platforms can be refined. Reviewing and optimizing technology configuration enhances the return on investment.


Digital transformation: Featured solutions 

Our experts 

Human Resources Transformation Expert


Dr. Sebastian Fuchs

Career and  Workforce Consulting Business Leader
Human Resources Transformation Expert


Maher Hamze

Organization and Workforce Transformation  Leader

Connect with our experts to find out more.