Organizational Development and Effectiveness 

Today’s world is characterized by rapid technological advancements, globalization, perpetual product innovation, and generational and cultural shifts. All this is causing the life cycle of products and business designs to shorten considerably. Organizations are also facing unprecedented pressure to attract, retain, reskill and redeploy talent as well as to manage cost to stay competitive. A more diverse demographic profile, digital ways of working, and shifting employee expectations are reshaping the future workplace. To not just succeed but thrive in such an environment, organizations need to constantly adapt and realign their people strategy with their business strategy.


According to Mercer’s 2019 Global Talent Trends Study, preparing for the future of work is top of mind for organizational leadership (Figure 1). An integrated people strategy anchored in the organization’s priorities can close that distance and help drive value in shifting times.


At Mercer, we help our clients think holistically and with an eye on the future. Through our Organizational Development and Effectiveness [OD&E] consulting, products and solutions, we help clients comprehensively assess and develop their existing organizational and human capital capabilities, and successfully align them to the business strategy. 


Figure 1: Preparing for the ‘future of work’ is top of mind of organizations

52% Identify gap between current & required skills supply
51% Develop a future-focused people strategy
48% Adapt skill requirements to new technology & business objectives
45% Revise the workforce plan to close skills gaps
45% Identify how employees may support or disrupt changes
43% Redesign jobs
1% None of the above

Source: Mercer's 2019 Global Talent Trends Study


Our unique value proposition


How we enable clients

  • Assessment of future of work drivers – such as the impact of technology, longevity, macro-economic and geo-political factors – on the future workforce and organization [i.e. structure, operating models, governance, workforce development, and retirement planning].
  • Analysis of the strategy and organizational capabilities required to fulfill the strategy
  • Creation of a future-state organization structure and operating model that best positions clients for future growth and increased profitability
  • A systematic, data-driven process that allows to create a multi-year people strategy and plan driven by strategic priorities through
  • Access to comprehensive analyses toolkit including segmentation, internal labor market, external labor market, competency algorithm and migration paths
  • Benchmark through Mercer`s proven optimization methodology based on internal benchmarking and sophisticated scenario development methodologies


  • Mercer`s proprietary technology platform is a holistic solution capable of generating sophisticated, highly granular and data-driven insights around strategies, automation and productivity
  • An innovative model that allows the leadership team to understand Human Capital Management (HCM) capabilities of their organizations and also offers Rapid Action Plan to align business with organization and human capital capabilities 
  • A Valuation Inflation Risk Analysis Tool that allows dealmakers and corporate investment leaders to assess the valuation impact of the human capital assets
  • Enables rapid development of an actionable acquisition / merger roadmap contributing to the 100-day plan 
Other solutions include workforce strategies, automation potential and impact assessment, workforce productivity, organizational transformation diagnostic and agile readiness assessment


Case studies

  • For a country seeking support to develop a strategically important region, Mercer identified the required people capabilities to support the growth plans across multiple critical industries which will be shaping the country`s economy and strategic priorities for the next 10 years
  • For a strategic Ministry’s organization transformation, Mercer supported the HR team in redesigning the HR strategy, organization structure, career framework and roadmap, resulting in an efficient, performance-driven, and capability centric organization aligned to strategic objectives
  • For a leading sovereign fund with multiple investments and operating companies that was challenged with C-suite level structure and governance issues, Mercer developed the overarching governance model and conducted an organization redesign of the portfolio companies
  • For a global petrochemical manufacturer seeking major workforce optimization through multi-year people strategy and plan, Mercer developed a two year strategic workforce plan including workforce rightsizing, resulting in a more focused, sustainable and productive workforce and strengthening HR`s role as a decision maker rather than an enabler. Estimated client cost savings were US$100 million over 5 years
  • For a leading telecom operator, Mercer conducted a comprehensive workforce rightsizing exercise and a strategic workforce planning for a 3-year period. Critical future roles and key capabilities, were identified for the organization, resulting in an estimated savings of 25%


Who do we partner with?



Sunil is a partner and Organization Development & Effectiveness Practice Leader for the International region (Asia Pacific, IMETA, LATAM, Europe and UK) at Mercer. He has nearly two decades of top-tier management consulting and industry experience in advising public sector leaders, board members and senior executives on topics such as strategy, operational excellence, organization transformation, governance design, human capital strategy and strategic workforce planning. In the recent years, Sunil has been closely working with industry leaders and key decision makers across sectors such as government, airlines, energy, real estate, media and telecommunications.

Sunil holds an MBA from the Indian School of Business with dual specializations — strategic marketing and leadership and change management. He graduated (with honors) from the National Institute of Technology.
Saidja is a Principal in Mercer’s Organization Development & Effectiveness Practice across India, Middle East, Turkey and Africa (IMETA). He has more than 15 years of management consulting and sector experience, having led organizations and projects in both the private and public sector covering topics such as business strategy, organization and operating model design, transformation, change management, leadership development, and implementation. He has worked across a wide range of sectors and across multiple geographies including Americas, Europe, Africa, Asia and for five years in the Middle East with a leading global strategy consulting firm.

Saidja studied in the USA and holds an MBA from Columbia University and an Economics (Honors) degree from the University of Utah. He was an exchange student in South Africa at the University of Cape Town.
Kursat is an Engagement Manager and part of the Organization Development & Effectiveness practice. His work focuses mainly in areas such as strategic workforce planning, human capital strategy development and implementation. Kursat has over a decade of strategy consulting and sector experience. He has led business and institutional strategy, strategic workforce planning, organization design, operating model design, growth strategy and due diligence projects for multinational and local strategic investors, industry players and public organizations mainly in Europe and in the Middle East. Kursat has diverse industry experience mainly in the petrochemicals, retail, agriculture, healthcare, tourism, public and non-profit sectors.
Kursat holds an MBA from Koç University, Istanbul, a master’s degree in economics from Bocconi University, Milan, and a bachelor’s degree in economics and management from the University of London.
Kuntay is an Engagement Manager in Mercer’s Organization & Development Effectiveness practice. He has over a decade of strategy, industry and management experience across Turkey, the Middle East, Europe and the United States. He has supported clients in business strategy, market entry strategy, business strategy development and large transformation projects.

Kuntay holds a bachelor’s degree in mechanical engineering from Bogazici University in Turkey and a master’s degree in mechanical engineering from the University of Illinois at Urbana-Champaign.
Ali is a consultant working in Mercer’s Organization & Development Effectiveness practice, with a background in strategy consulting and investment banking experience. He has been part of organization design, growth strategy, deal strategy and market assessment projects for multinational, industry and public sector organizations in Turkey, Europe and the Middle East.

Ali holds a bachelor’s degree in finance and marketing from McIntire School of Commerce, University of Virginia.
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